Frequently Asked Questions
What types of products do you offer?
We offer a curated selection of premium small-batch coffee, made-to-order mugs and apparel, collectible mugs, coffee machines, and accessories. From brew to sip, Wonder Society has everything coffee lovers need!
How long does shipping take?
Collector’s Mugs, Coffee Machines & Accessories: Ships the next business day and typically arrives within 3–5 business days. Expedited shipping is available at checkout.
Made-to-Order Mugs & Apparel: Production takes 2–3 business days, followed by 3–5 business days for delivery.
Premium Coffee: Freshly roasted in small batches. Production takes 3–5 business days, followed by 3–5 business days for shipping.
Imported Coffee Machines & Accessories: Certain items may take 7–20 business days for delivery. Please check the product page for specific shipping times.
You’ll receive a tracking number by email once your order ships.
Do you accept returns or exchanges?
Clothing & Coffee: Due to the made-to-order and consumable nature of these items, returns or exchanges are not accepted.
All Other Products: We offer a 14-day return policy. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos for a replacement or full refund.
Can I cancel my order?
Orders are processed quickly to ensure fast delivery, so cancellations cannot be guaranteed once an order is placed. Please contact us as soon as possible at sky@wondersociety.store — we’ll do our best to help if production hasn’t started.
Do you offer gift options?
Yes! Many of our mugs and coffee products make wonderful gifts. You can include a gift note at checkout, and we’ll include it with your order.
How do I contact customer service?
For any questions or order assistance, email us at sky@wondersociety.store or call (832) 736-1582.
We’re happy to help and respond to most inquiries within one business day.
Where do you ship from?
We ship from our U.S. fulfillment partners located across the country to ensure faster delivery times. Select imported items are shipped directly from our international partners for better product selection.
Do you ship internationally?
Currently, we only ship within the United States, including Puerto Rico and Hawaii.